Our privacy policy

Key details

This Privacy Policy describes how we use and protect the information you give us when you use this website.
If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.
This Policy is updated from time to time. The latest version is published on this page.
This website’s Privacy Policy was last updated on 23/10/2024
If you have any questions about this policy, please email or write to us.

Introduction

We gather and use customer information to provide products and services and to enable certain website functions.
We also collect information to understand better how visitors use this website and to present timely, relevant information to them online.

Website Forms

Forms on this website collect personal data that you submit. We use this data to respond to your inquiries and contact you. These records are purely to provide you with a service.

General Data Protection Regulation (GDPR) (EU) 2016/679

The Data Protection Commission Office notifies our business.
Our Data Controller can be contacted at our office address or by telephone with any questions or for details concerning the protection of your personal data.

Customer Records

Our business has to comply with the data protection policy for customer Records both offline and online. The Data Protection Commission (DPC) can be found at: https://www.dataprotection.ie

What data do we gather

We may collect your data in various ways on this website. Our lawful basis for processing your data will be with your explicit consent. We may store this data indefinitely.

We may collect the following information:

• Contact information, including your email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to your enquiries
• Other information about special offers and surveys

How we use this data

Collecting this data helps us understand what you expect from us, enabling us to deliver improved products and services.
Specifically, we may use data:

• For our internal records
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To send you promotional emails about products, services, offers and other things we think might be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
• To contact you via email, telephone or mail for research reasons.

Your rights

As an individual, you have the following rights regarding the data that we collect and store:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights about automated decision-making and profiling.

Should you wish to exercise these rights, please call the practice and speak to our Data Controller or Data Protection Officer.

Cookies and how we use them

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences and present content, options, or functions that are specific to you. They also enable us to see how many people use the website and what pages they visit.

How we use cookies
We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in.
• Test content on our website. For example, 50% of our users might see one piece of content, while the other 50% might see another.
• Store information about your preferences. The website can then present you with more relevant and interesting information.
• To recognise when you return to our website. We may show your relevant content or provide functionality you used previously.

Cookies do not give us access to your computer or any information about you other than that which you choose to share with us.

Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Controlling information about you

When you fill in an e-form or provide your details on our website, you may see one or more tick boxes allowing you to:

• Opt-in to receive marketing communications from us by email, telephone, text message or post.
• Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily via one of these methods:

• Send an email to us.
• Write to us.

Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).

Security

We will always hold your information securely.
We have implemented strong physical and electronic security safeguards to prevent unlawful disclosure or access to your information.
We also follow stringent procedures to ensure we work with all personal data following the General Data Protection Regulation (GDPR).

Links from our site

Our website may contain links to other websites.
Please note that we have no control over websites outside the https://realmenergysolutions.com domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself – is it padlocked or using https:// or green bar transfer protocols?).

Feedback

If you feel that there is a problem with the way that we are handling your data, you may complain to the DPC directly at https://www.dataprotection.ie/